Harvard Business Review Analytic Services research finds that only 6% of companies fully trust AI agents to handle core business processes. 43% trust them only with limited or routine operational tasks; 39% restrict to supervised use cases or non-core processes.
- Source
- Harvard Business Review · archived
- Publication published
- Logged
- Cadence
- 180 days
- Next review
- 2026-10-16
Why this was logged
The 6% full-trust figure becomes the canonical Q1 2026 counterweight to vendor adoption numbers. Surfaces in every CIO-facing conversation about agent deployment readiness.
Review history
No reviews yet. First review scheduled for 2026-10-16.
This record tracks what the source stated, with evidence for the current verdict. Verdicts describe what the evidence shows, not vendor intent. See methodology for the full counter-evidence + review discipline.
Published Dec 2025 but re-cited heavily Jan-Apr 2026. Log-date is today; source-date is original publication. Review at 180 days against the next HBR/MIT Sloan enterprise-AI trust survey.