An SMB AI policy that actually changes day-to-day behaviour fits on one page and contains exactly eight clauses — sanctioned tools, prohibited data, human-review gate, client disclosure rule, prohibited uses, incident-report path, review cadence, and signature line — each closing a failure mode currently surfacing in regulatory guidance, court records, and breach disclosures through 2025-2026.
Status set to Partial at publication because the IAPP-cited 'order of magnitude lower remediation cost' figure in clause 6's commentary is annotated as our-estimate; the IAPP 2024 AI Governance Profession Report characterises the remediation-cost gap as material but does not publish a precise multiple. All other clauses are anchored on cited primary sources (ABA Formal Opinion 512, IRS Circular 230, FINRA AI key topics, HHS/OCR Section 1557 AI nondiscrimination rule, FTC AI guidance, SEC AI-washing enforcement, EEOC AI-in-employment, NIST AI RMF, EU AI Act Article 4).
Correction log
- 29 Apr 2026Initial publication 29 Apr 2026. Status set to Partial at publication because clause 6 commentary references an order-of-magnitude remediation-cost gap derived from the IAPP 2024 AI Governance Profession Report; the report characterises the gap as material but does not publish a precise multiple, so the wording is annotated source: our-estimate.
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The claim: An SMB AI policy that actually changes day-to-day behaviour fits on one page and contains exactly eight clauses — sanctioned tools, prohibited data, human-review gate, client disclosure rule, prohibited uses, incident-report path, review cadence, and signature line — each closing a failure mode currently surfacing in regulatory guidance, court records, and breach disclosures through 2025-2026.
About this register
The Operators register tracks claims published from practitioner-advisory pieces addressed to solo founders, micro-SMB, and small businesses up to around fifty people. Claims are reviewed on a 30–45 day cadence — tooling and SMB-relevant pricing shift faster than enterprise procurement signals.
Recent corrections in Operators
- OPS-051 · Partial · 10 Jun 2026
One named member of the generation cluster was already defunct at publication: Tome shut down its presentation/narrative product (Tome Slides) in March 2025 and pivoted to sales tooling, with the brand later sold to AngelList (deckary.com shutdown timeline; signalhub.substack.com post-mortem, both checked 10 Jun 2026). The generation cluster reduces to Pitch + Gamma. The two-cluster thesis itself is unaffected and arguably strengthened — the pure AI-narrative product failed to find a sustainable business while Gamma (70M users, $100M ARR as of Nov 2025) and the assembly cluster (PandaDoc, Better Proposals, Proposify per Luniq 2026 agency comparison) both compound. Status Up → Partial for the factual error in the tool list.
- OPS-022 · Partial · 10 Jun 2026
Vendor attribution error in the claim text. The claim names Polley Faith among 'Spellbook with named small-firm customers Westaway, KMSC Law, Polley Faith'. Polley Faith LLP is a Harvey-listed law-firm customer, not a Spellbook customer: the live Spellbook site (now spellbook.com; spellbook.legal 301-redirects) names Westaway, KMSC Law, and McInnes Cooper with no Polley Faith, and the source article's own body correctly places Polley Faith on Harvey's roster — the claim text and the article excerpt bundled it with the wrong vendor at publish. The remaining legs verify against extracted source text on 10 Jun 2026: Anthropic's GC AI customer story carries 'More than 1,500 companies' and '14 hours saved per week on average ... based on a survey of more than 100 active customers' verbatim; Harvey's published roster (Thompson Hine, Fox Rothschild, Lowenstein Sandler, Polley Faith) matches; ABA Formal Opinion 512 remains the governance baseline. The corpus reading (AI ships at 1-to-20 lawyer scale; privileged work stays on Enterprise-tier zero-retention access) is unaffected. Status Up -> Partial.
- OPS-071 · Partial · 10 Jun 2026
Trigger condition (2) fired: the effective date moved. Governor Polis signed SB 26-189 on 14 May 2026 (Holland & Knight client alert, May 2026; Seyfarth; Littler). The signed law repeals and reenacts the original Colorado AI Act and its obligations take effect 1 Jan 2027 — not 30 Jun 2026 as the claim asserted. No operator obligation starts 30 Jun 2026; the only pre-2027 item is Colorado AG rulemaking due by 1 Jan 2027. The claim's structural reading holds (risk-management programmes and impact assessments dropped for a notice-and-transparency framework; consequential-decision scope covering employment, housing, credit, insurance, education, healthcare; no small-firm exemption). The urgency leg ('obligations from 30 June 2026') is overtaken. Status Up → Partial.
Reviews coming up in Operators
- OPS-030 · Holding · next +15d (27 Jun 2026)
The fastest path for an owner-operator to build practical agentic-AI competence in 2026 is the three-week build-by-ship…
- OPS-029 · Holding · next +15d (27 Jun 2026)
For solo founders and small teams (under ~50 people) building with AI in 2026, the build-vs-buy decision tree has inver…
- OPS-005 · Holding · next +15d (27 Jun 2026)
At sub-1M tokens per month (typical SMB agent volume) in 2026, the absolute dollar gap between Claude Haiku 4.5, GPT-4o…