HubSpot's 14 Apr 2026 shift of its Breeze Customer Agent to $0.50 per resolved conversation (from $1.00 per conversation) makes the agent worth trialing for a small support team because cost now tracks resolved tickets rather than attempts, but HubSpot's definition of a resolved conversation (the agent shares a content source or performs an action and no human handoff occurs within 72 hours of the last message) is the term that decides whether it is actually cheap, so the comparison that matters is $0.50 per resolved ticket against the team's loaded cost per human-handled ticket, not against zero.

Anchored on HubSpot's 14 Apr 2026 company-news announcement (Customer Agent $0.50 per resolved conversation down from $1.00 per conversation; Prospecting Agent $1.00 per lead recommended for outreach; 28-day free trial; Pro and Enterprise plans) and HubSpot's Customer Agent knowledge-base article (the resolved definition: content source shared or action taken, no human handoff within 72 hours of last message, resolution locked at 72 hours, reopen after 72 hours resets the window). VERIFIED 2026-06-05 via hubspot.com/company-news (pricing, trial, plan requirement, Jon Dick CCO quote) and knowledge.hubspot.com/customer-agent/understand-the-customer-agent (resolved definition). Operator-register advisory; the claim is the trial-it-and-measure-resolution-rate stance plus the read-the-definition caveat, NOT an endorsement of HubSpot over alternatives. The 200-conversations example in the body is illustrative arithmetic on the cited unit price, not a HubSpot statistic. 30-day cadence, SMB AI pricing moves fast. Triggers: (1) HubSpot raises the $0.50 rate or narrows the 72-hour resolution window; (2) HubSpot extends the agents below the Pro plan, widening the audience; (3) a competing help desk ships a comparable outcome-priced agent a small team on that platform should weigh instead. Siblings: OPS-043 (solo-founder customer-service stack); the agentic-AI cost-governance enterprise read.